Shipping policy
Terms of Service
Last updated: 18-Dec-2025
Welcome to Souq Al Bahar. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.
1. General Conditions
• By using this website, you confirm that you are at least 18 years old or using the site under parental supervision.
• We reserve the right to refuse service to anyone for any reason at any time.
• You agree not to use our products for any illegal or unauthorized purpose.
2. Products & Services
• All products are subject to availability.
• We reserve the right to limit quantities per order.
• Product images are for illustration purposes only. Actual colors may vary due to screen settings.
• We make every effort to display product details accurately, but we do not guarantee error-free descriptions.
3. Pricing & Payments
• All prices are listed in AED (United Arab Emirates Dirham) unless stated otherwise.
• Prices are subject to change without prior notice.
• We accept payments through secure third-party payment gateways.
• We are not responsible for payment authorization delays or failures.
4. Order Acceptance & Cancellation
• Placing an order does not guarantee acceptance.
• We reserve the right to cancel or limit any order for reasons including suspected fraud, pricing errors, or stock issues.
• Orders can only be cancelled before shipment.
5. Shipping & Delivery
• Delivery timelines are estimates and may vary due to logistics or external factors.
• We are not responsible for delays caused by courier companies, customs clearance, or incorrect address details.
• Risk of loss transfers to the customer upon delivery.
6. Returns & Refunds
• Returns and refunds are governed by our Return & Refund Policy.
• Certain items such as cosmetics and hygiene products are non-returnable.
7. Intellectual Property
• All content on this website (logos, text, images, graphics) is the property of Souq Al Bahar.
• Unauthorized use, copying, or reproduction is strictly prohibited.
8. User Conduct
You agree not to:
• Provide false or misleading information
• Attempt to breach site security
• Use the website for fraudulent activities
• Upload harmful code or malware
9. Limitation of Liability
• We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
• Our total liability shall not exceed the amount paid for the product.
10. Third-Party Services
• We may provide links to third-party websites.
• We are not responsible for the content, policies, or practices of third-party services.
11. Governing Law
• These Terms of Service are governed by the laws of the United Arab Emirates.
• Any disputes shall be subject to the exclusive jurisdiction of the UAE courts.
12. Changes to Terms
• We reserve the right to update or modify these Terms at any time.
• Changes will be effective immediately upon posting on the website.
13. Contact Information
For any questions regarding these Terms of Service, contact us at:
Email: [to.souqalbahar@gmail.com]
Phone / WhatsApp: [+971 56 593 6099]
